Privacy and enquiry information

The V1 website asks only for contact and provisioning details needed to review your enquiry. Do not send payment-card details, identity documents, medical records or other sensitive documents.

The quick contact form and provisioning planner use Cloudflare Turnstile to help prevent automated misuse. The quick form sends its enquiry details to Arthur Black Corporation’s Zoho CRM. When online planner submission is available, the planner sends the contact and provisioning details to the same CRM workflow and routes a copy to the monitored Soualiga response inbox through the website’s email provider.

Your choices: when you first visit, a Usercentrics banner asks which services you accept. You can change or withdraw your choice at any time under Privacy settings at the bottom of every page. The banner asks again after a year.

For every visitor, without cookies: Vercel hosts this site and receives your IP address and browser details with each request; Vercel Web Analytics counts page views using the page address and the referring page. Google Analytics receives a cookieless record of each page you view (page address and title, browser, device and screen details, and your IP address), including when you decline. The delivery-area map loads map images from CARTO, based on OpenStreetMap data, which receives your IP address.

Only with your consent: Google Analytics 4 sets cookies to recognise repeat visits and measure how the site is used. The Meta Pixel sets a cookie and records page views and completed provisioning requests so Soualiga can measure its advertising on Facebook and Instagram and show relevant adverts.

Some of these providers (Vercel, Google, Meta, Cloudflare and CARTO) may process this data in the United States.

Access to website enquiries is limited to assigned response staff. Obvious spam and test records are removed within 30 days. Other enquiries are retained for no longer than 12 months after the last substantive interaction unless an active customer relationship or a legal obligation requires a longer period.

File uploads, customer accounts, payment and order tracking are not part of this website. When you choose email, your message is handled through your email provider and the monitored Soualiga response inbox. When you choose WhatsApp, you leave this website and your message is handled by WhatsApp under Meta’s terms and privacy policy.

Questions or requests to access, correct or delete enquiry details can be sent to myagent@sea-grapes.com. The Soualiga response team records and completes each request through the operating process documented for this website.