Privacy and enquiry information

The website asks only for contact and provisioning details needed to review your enquiry. An optional WhatsApp-enabled number lets the team contact you about that enquiry; it does not subscribe you to marketing or automated WhatsApp messages. Do not send payment-card details, identity documents, medical records or other sensitive documents.

The quick contact form and provisioning planner use Cloudflare Turnstile to help prevent automated misuse. The quick form sends its enquiry details to Arthur Black Corporation’s Zoho CRM. Provisioning planner requests and request updates are not stored in that CRM. Resend processes those details to send them to the monitored Soualiga response inbox and a receipt to the email address you provide. These are enquiry messages, not marketing subscriptions.

Your choices: when you first visit, a Usercentrics banner asks which services you accept. You can change or withdraw your choice at any time under Privacy settings at the bottom of every page. The banner asks again after a year.

For every visitor, without cookies: Vercel hosts this site and receives your IP address and browser details with each request; Vercel Web Analytics counts page views using the page address and the referring page. The delivery-area map is drawn from OpenStreetMap coastline data stored on this site, so no map service receives your details.

Only with your consent: Google Analytics 4 loads to measure how the site is used, including page views, browser and device information, and sets cookies to recognise repeat visits. Google Analytics does not collect page views before you opt in or when you decline. The Meta Pixel sets a cookie and records page views and completed provisioning requests so Soualiga can measure its advertising on Facebook and Instagram and show relevant adverts. If you separately allow Meta Conversions API in Privacy settings, our server also sends Meta a completed-enquiry event, its time, a request identifier, a hashed version of your email address and your browser's user-agent (which describes your browser and operating system) for advertising measurement and matching. Hashing does not make this information anonymous. We do not send your shopping list, dietary notes, vessel details or message to Meta. The browser and server use the same event identifier to avoid counting the enquiry twice.

Some of these providers (Vercel, Google, Meta and Cloudflare) may process this data in the United States.

Access to website enquiries is limited to assigned response staff. Obvious spam and test records are removed within 30 days. Other enquiries are retained for no longer than 12 months after the last substantive interaction unless an active customer relationship or a legal obligation requires a longer period.

When private request updates are available, your receipt includes a link that works for 30 days. Anyone with that link can view a summary of the request (not your list) and send updates, so keep it private. Updates are emailed to the response team under your reference and need staff review; they do not confirm changes or purchases. Private update pages do not load advertising or page-view analytics. File uploads, customer accounts, payment and order tracking are not part of this website. When you choose email, your message is handled through your email provider and the monitored Soualiga response inbox. When you choose WhatsApp, you leave this website and your message is handled by WhatsApp under Meta’s terms and privacy policy.

Questions or requests to access, correct or delete enquiry details can be sent to myagent@sea-grapes.com. The Soualiga response team records and completes each request through the operating process documented for this website.