Privacy and enquiry information

The V1 website asks only for contact and provisioning details needed to review your enquiry. Do not send payment-card details, identity documents, medical records or other sensitive documents.

The quick contact form and provisioning planner use Cloudflare Turnstile to help prevent automated misuse. The quick form sends its enquiry details to Arthur Black Corporation’s Zoho CRM. When online planner submission is available, the planner sends the contact and provisioning details to the same CRM workflow and routes a copy to the monitored Soualiga response inbox through the website’s email provider.

Access to website enquiries is limited to assigned response staff. Obvious spam and test records are removed within 30 days. Other enquiries are retained for no longer than 12 months after the last substantive interaction unless an active customer relationship or a legal obligation requires a longer period.

File uploads, customer accounts, payment and order tracking are not part of this website. When you choose email, your message is handled through your email provider and the monitored Soualiga response inbox. When you choose WhatsApp, you leave this website and your message is handled by WhatsApp under Meta’s terms and privacy policy.

Questions or requests to access, correct or delete enquiry details can be sent to myagent@sea-grapes.com. The Soualiga response team records and completes each request through the operating process documented for this website.